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Question & Answers

 

Look below for answers to frequent questions. If you don't see your issue addressed here, drop us a line for personalized help.

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About Our Site

Does your site use cookies?

 
Yes. Cookies are required to place orders online.

What if I do not accept the cookie?

 
If you choose not to accept a cookie you will not be able to purchase any products online, check order status online, or use the Buyers' Alert feature. You can shop online, however, and call in your order without using cookies.

What is a cookie?

 
A cookie is a very tiny piece of text Web sites place on your computer's hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. The text in our cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address, or phone number.

 

Ordering and Shopping

I can't add items to my shopping cart.

 
Do you have your browser set to refuse cookies? If so, that is why your shopping cart is reporting that it is empty. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you. If this is the case, to successfully purchase a product, set your browser to accept cookies and you will be ready to start shopping. For more information about how to control your acceptance of cookies click here.

I can't remove items from my shopping cart.

 
You are probably experiencing a cache problem. When you attempted to remove the item from your shopping, cart your request was registered. However, the screen that appeared is from the cached memory in your computer. This problem can be solved by clicking the "Refresh" or "Reload" button on the top navigation bar of your browser.

 

 
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